Filed under: Siberian Huskies, Siberian Husky | Tagged: Dogs, Siberian Husky | Leave a Comment »
why airlines suck
So my sister – who got me the Tabatha autograph - is moving to London. New country means you can’t take many electronic items such as lamps, etc. She also can’t take her car so my other sister is assuming ownership. We are in a pickle and need to get the car (and the “stuff”) from NJ to Cleveland. I offered my miles to my brother-in-law, but airlines just SUCK.
I have about 30K miles on Continental. *Sweet, Continental is a hub in CLE*
I want to book a one-way ticket *Should be NP*
I login to continental.com and enter my frequent flyer # *ok*
No selection for one way ticket using my miles *boo*
Need to call customer service, but closed at 8:30 CST *FAIL*
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Thank you T
My sister went to the Industrie Hair Gurus in Ridgewood, NJ today. This is the salon of Tabatha Coffey from Bravo TV’s Tabatha’s Salon Takeover. While Patti got her hair cut from another stylist, she sat right next to Tabatha and had an opportunity to speak with her for a few minutes. She was kind enough to sign this for me and Kelli. We LOVE her!
We can’t wait till we get a chance to get our hair cut from her. Sounds like we need to plan a girl’s weekend in NYC.
THANKS TABATHA! I think my sister might fly home from London just to come back to your salon
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Living in a Chicken Coop
For weeks, the apartment complex down the street has had signs by the entrance:
“Move-in special”
“3 bedrooms available”
“First month’s rent free”
It’s not just the housing market that is suffering, apparently apartment complexs are lacking tenants.
The latest marketing tactic has gone a bit too far. A couple days ago, they had a man in a frog suit holding a sign. Today, I snapped this pic. Somehow, I don’t think I would live in a place that has a chicken man standing out front with a sign that says “Huge Floor Plans.” Would you?
Filed under: Marketing | Tagged: chicken suit, Marketing | Leave a Comment »
Doggie Dooley

www.doggiedooley.com
After reading about the Doggie Dooley from my new favorite Siberian Husky blog – Washington Woos – I have been thinking about getting this for the new house. In my condo, we had to pick up after the dogs however I know I will get lazy in the mornings and just open the sliding glass door instead, especially in the winter! This also means I can cut back on the $20, biodegradable bags I buy at the store.
I sent a note to my two sisters that I wanted one, maybe as a house warming gift. Sister #2 Debbie said “I am NOT buying you one of those, but tell me if you like it if you buy it.” Sister #1 Patti said, “Do it and buy extra enzymes!” For $37.99 from my favorite store in the world Costco, I just might have to buy this for the new house. What do you think? Buy it or scoop?
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The Lake

Logan and Kali at the lake
This week is all about the move….and for some reason I’m feeling like I need to write about it.
After work today, I took Logan and Kali on our routine walk around the complex. As usual, the fish by the shore get scared and the girls get excited – ooo, movement! I decided to let them hang by the lake for a bit while I listened to the fountain. I snapped this pic. If you are like me and take a ton of pictures, I have been extremely happen with the camera on my blackberry curve. In fact, my blackberry is one of the best phones I have EVER had.
The new house sits across from a retention pond but there is a fence around it – no swimming, no fishing, blah blah blah – so no way of getting this close. At least on nice days we will be able to open the windows and hear the water.
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No more bushes

No more bushes
This week I will be taking vacation to move into the new house – YEAH! I think I am going to try and post all about the moving adventure.
Spent the mjority of time this weekend at the new place ripping out bushes, pruning, cutting down the “leaning tower of tree” etc. The landscaping was from the original builders and just neglected over the years. The bushes were planted too close to the house (which caused some damage) and covered the beautiful bay window. I decided that it was time to start fresh. During the demo, we found a baseball, an old solar light, a box of raisins, 3 tennis balls, a nerf golf ball, a Nyla Bone frisbee and a dead bird. Is this Suburbia or what?
Here’s a comparison shot of the house with and without the bushes. The area on the left by the tree has some nice landscaping stones that I will need to rearrange.
Anyone have suggestions on new plants for the front? Sun from morning till night as it rises on the left side of the house and sets on the right.
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Family Bonding
I spent this weekend in Cleveland for a big weekend of family bonding. Saturday, my niece Giovanna was baptised by Father Frank, who is my grandmother’s nephew. She was a bit fussy but overall, it was quick and dirty. During Father’s surmon, he was commenting how God-parents are important, hopefully they can also be the child’s sponsor and that you should set a little $$ aside for them when they turn 18 for college (or a car), etc. On the car ride home, my nephew Michael rode with me. I ask him if he knew who his God Parents were. Of course he didn’t know, he has the attention span of a gnat! After telling him it is my brother-in-law Tony and myself, he responded with,
“Oh yeah, you owe me $ when I am 18.”
Apparently, he was listening. Thanks Father Frank!
After the Baptism and some grub, we trucked it out to Michael’s Flag Football game. He is pretty good at doing what he is told but still doesn’t understand the concept of football. He completed 1 pass while playing QB however spent the majority of the time on the field wiping the spit that was drooling out of his mouth from an oversized mouthguard!
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Customer Service gone BAD
It’s been a very long time since I have written here due to a couple of other activities in my life that have consumed my time. Work has sent me to various places – Boston, Orlando, Detroit – and I have been spending my time posting on our corporate blog. While that has been rewarding and a terrific experience, I have missed my own personal blog. BTW – I did not make it into the Hall of Fame this year…but am elliglable for the next 4 years.
This post is not one of those insightful, meaningful, confusious-esk ideas that normally come to me once a year, this is really a post to vent about an experience today with a local, Cincinnati owned Heating and Air company affectionately known as “the Comfort zone,” Recker and Boerger.
I live in a condo, that has five units in one building. My unit is on the first floor and my neighbor Lisa lives above me. Her 10 SEER unit recently stopped working and she asked for my recommendation for a company to replace hers. Last year, I paid $3700 from 24hr Afforable (Loveland, OH) for the government regulated, 13 SEER unit made by Carrier. 24hr Affordable had great people, easy to work with, LOVED THEM! I saw Lisa at lunchtime today and asked her if she made a decision. Next Wednesday, Recker and Boerger will be replacing her unit. While standing with Lisa, I got the number and called; asked if the men who install her unit could service my unit at the time. Mind you, the units sit side by side right outside my patio and with the price of gas, why not combine a trip?
The woman informed me that installation and service are two different people and they could NOT schedule a combined service. They were only accepting service calls for June 25 or later. I am not an expect however I watched the installation of my unit and asked many questions, always intrigued to learn something. I know for a fact that the same tools used to test the units after they fill with chlorofluorocarbon and hydrochlorofluorocarbon refrigerants (or more widely known as Freon, coined by DuPont) are used to service them. I kindly told the woman that I will take my $85 elsewhere and will NOT use Recker and Boerger, ever.
You may ask, if I was so happy with 24hr Afforable, why didn’t I just call them? Honestly, I have been too busy, hence the explanation in the beginning of this post.
If there was one thing about customer loyalty I learned from my late grandfather who spent 30+ years as a meat cutter at Fisher Foods in Cleveland, it was first impression. Recker and Boerger lost a potential customer, one that might build a house in the future and will need to select a company to do all the heating and air. They made a bad first impression and gained a blogger who is very willing to write about her experience for MANY people in Cincinnati to read about. If I had the time, I would do some competitive bidding for Lisa and NOT let her use Recker and Boerger. Any others who had bad experience with them?
Filed under: customer service | Tagged: "heating and air", "Recker and Boerger", A/C, customer service | Leave a Comment »






